Privacy Policy

    • Last revision 23rd May 2018

OUR PRINCIPLES REGARDING USER PRIVACY AND DATA PROTECTION

  • User privacy and data protection are human rights.
  • We have a duty of care to the people within our data.
  • Data is a liability, it should only be collected and processed when absolutely necessary.
  • We will never spam.
  • We will never sell, rent or otherwise distribute or make public your personal information.

RELEVANT LEGISLATION

Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

This site’s compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation you should contact our data protection officer (details of whom can be found below) for clarification.

PERSONAL INFORMATION THAT THIS WEBSITE COLLECTS AND WHY WE COLLECT IT

This website collects and uses personal information for the following reasons:

Site visitation tracking

Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor.

GA makes use of cookies, details of which can be found on Google’s developer guides. FYI our website uses the analytics.js implementation of GA.

Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

Email newsletters

If you choose to join our email newsletter, the email address that you submit to us will be forwarded to Mailchimp who provide us with email marketing services. We consider Mailchimp to be a third party data processor. The email address that you submit will not be stored within this website’s own database or in any of our internal computer systems.

Your email address will remain within a Mailchimp database for as long as we continue to use Mailchimp services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.

If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.

Contact forms and email links

Should you choose to contact us using the contact form on our Contact us page the data that you supply will be stored by this website. We will never pass your data to any of the third party data processors. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.

Cookies

We use 2 types of cookies on our website:

  1. Cookies that are required for the site functionality to work. These do not collect or hold any personal data.
  2. Google Analytics. We use these to monitor visitor behavior so we can analyse website activities and improve your user experience. This data is collected anonymously however your IP address will be included in the data Google collect. We do not use this information.
Cookies are disabled
Accept Cookies by clicking "Accept" in the banner.

HOW WE STORE YOUR PERSONAL INFORMATION

We do not store any personal data on our website or hosting server.

YOUR RIGHT TO REQUEST YOUR DATA BE DELETED

This is commonly called the right to be forgotten. To request that we remove all data about your from our systems please email  info@glenderran.com Do not forget to give us your full name you booked with us under and your email address so we can correctly identify you.

ABOUT THIS WEBSITE’S SERVER

This website is hosted by Alpha Tango at Catalyst2 within a UK data centre located in London.

All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.

OUR THIRD PARTY DATA PROCESSORS

We use Google to process personal data on our behalf. Google are based in the USA and are EU-U.S Privacy Shield compliant.

DATA BREACHES

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

Data Controller

The data controller is Glenderran Guest House

Glenderran Guest House
9 Murray Park
St Andrews
KY16 9AW

CHANGES TO OUR PRIVACY POLICY

This privacy policy may change from time to time inline with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.

Please agree to the use of cookies. We do not store any personal data in cookies. more information

We use system cookies that are required for our website to operate correctly. We use Google Analytics to monitor visitor behavior so we can analyse website activities and improve your user experience. We never store personal data. Please see our privacy policy for more information. To REVOKE cookie consent please go to our privacy policy and click on the REVOKE button.

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