Cancellation and Refund Policy

General Guidance

By taking your reservation, we agree to keep a room or rooms available to you, to the exclusion of all others, for when you requested them. In return, we rely on customers who have made reservations in advance to give us fair notice of cancellation.

A room cancellation in a hotel may amount to less than 2% of the total capacity of that hotel and therefore any cancellation has little effect on their overall business for any particular day. In the case of a Guesthouse, any cancellation represents a far greater proportion of their business for any particular day and, in the case of Glenderran Guesthouse, it represents between 12% – 25% of our capacity, depending on the type of room cancelled. That is why guesthouse Cancellation Policies are generally less flexible than those of the hotels.

We request that where possible any cancellations should be made within the requested time periods specified below, preferably confirmed by letter or e-mail. It is also preferable that cancellations or amendments to bookings be made by the individual who made the initial booking.

Any proposed changes to guest names at any point during the reservation may constitute a new booking and should be notified to Glenderran proprietors in the first instance. It should not be assumed that any unused nights can be taken up by alternative guests. This will be at the discretion of the Glenderran Proprietors. Any changes to guest names at any point during the reservation without prior consultation with the proprietors will constitute a new booking and the credit card used to secure the original reservation will be charged accordingly.

Please note that:

  1. No refunds are given in the event of early check-outs.
  2. We strongly recommend that all guests obtain suitable Travel Insurance to provide suitable cover in the event of cancellation.
  3. Personal details requested on booking are for our ‘sole’ use and are not passed on to any 3rd party except where we make enquires for and on your behalf at another establishment.
  4. Separate Cancellation Policies may apply for major events being held in St. Andrews, e.g., major golf tournaments and University Graduation week.

Accommodation Bookings for 2 Nights or less:

Cancellations should be notified as soon as is practically possible, however:

For cancellations made 14 days or more prior to the date of arrival, no charges will be payable, although any deposit already paid will be forfeited.

For cancellations made between 14 and 7 days prior to arrival, a charge equivalent to one night’s stay and the loss of any deposit already paid will be charged to the credit card used to secure the initial reservation.

If cancellations are made less than 7 days prior to arrival, a cancellation charge equal to the full amount of the original booking will be charged to the credit card used to secure the initial reservation.

Accommodation Bookings for 3 or More Nights:

Cancellations should be notified as soon as is practically possible, however:

For cancellations made 28 days or more prior to the date of arrival, no charges will be payable, although any deposit already paid will be forfeited.

For cancellations made between 28 and 14 days prior to arrival, a charge equivalent to one night’s stay and the loss of any deposit already paid will be charged to the credit card used to secure the initial reservation.

If cancellations are made less than 14 days prior to arrival, a cancellation charge equal to the full amount of the original booking will be charged to the credit card used to secure the initial reservation.

Non Cancellation / No Shows

Failure to cancel and/or “No Shows” will result in a charge of the full amount of the original booking.

We trust that our guests will consider this to be a fair and reasonable policy and confirmation of a reservation shall imply acceptance of these terms.

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